Terms and Conditions

Cancellation

The Consumer Protection (Distance Selling) Regulations 2000 gives you the right to cancel an order within seven days of receipt. You must notify us IN WRITING by letter, fax or email, and you must return the goods unopened and unused at your own expense. We will then refund, within 30 days.

Faulty Goods

If the product you purchase from SPM Ltd is faulty then you should notify us in writing immediately to arrange a replacement or refund. SPM Ltd will apply manufacturers' warranties where appropriate. Your legal rights are governed by the Sale of Goods Act 1979, Supply of Goods and Services Act 1982, Sale and Supply of Goods Act 1994 and The Sale and Supply of Goods to Consumers Regulations 2002.

Order Processing

You will receive an email confirming receipt of your order. You should contact us by email immediately if you notice any inaccuracies in your details because SPM Ltd cannot and will not accept any responsibility if your delivery details are in anyway incorrect.

Orders are processed as soon as possible and usually within 24 - 48 hours except at weekends and during national holidays. Selecting Special Delivery does not imply any guarantee that your order will be fast-tracked through the order processing stage, only that it will be despatched using the Royal Mail Special Delivery service.

In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and despatch your order within the statutory time limit of 28 days. Any exceptional delays will be advised on the website and by email.

You will receive an email confirming dispatch.

Delivery

Once your order has been processed it will be dispatched by the Royal Mail service you have selected (1st Class, 2nd Class or Special Delivery for UK orders and International Airmail or Tracked and/or Signed Airmail (where applicable, see below) for overseas orders).

Normal 2nd Class delivery in the UK is 2 -3 working days from dispatch. Overseas Air Mail typically takes 8 - 10 working days but can be delayed by local problems in the country of arrival which are totally outside the control or influence of SPM Ltd.

Tracked Airmail does not require a signature but is tracked to the point of delivery. Tracked and Signed Services may be slightly faster than Standard Airmail.

In the case of delayed delivery your first port of call should always be your local postal provider.

International Tracked and Signed AirMail

The trackable International services offered by Royal Mail have recently changed. There are now three levels of service that cover a greater number of countries in the international community:

Tracked and Signed
Tracked
Signed

Click here for more details of Royal Mail's International Services.

Until we can modify our shopping cart to only offer the service(s) applicable to your country we will send your parcel by the highest service level available.

You can be advised of the Tracking Number by emailing [email protected].

Privacy

Your Privacy is guaranteed. We will not pass on or sell your details to any third party, but if you opt to join our email list we may email you from time to time with details of special offers etc. SPM recognises the concern of our customers regarding privacy of information. All information is stored securely, and is not accessible to other users. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will endeavour to email you to keep you up to date with your orders, however, we will not send you marketing emails unless you have given us your consent. We will also give you the opportunity to unsubscribe on all marketing emails.

The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent. We will endeavour to keep the information we hold accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

The health information provided on this website is for information only. If you have queries relating to health matters then you should consult a health practitioner.

Legal Bits

The PelvicToner is only regulated and approved as a medical device in the EU.

All your normal statutory rights apply (eg Sale of Goods Act 1979) and your statutory rights are governed by English Law. All aspects of manufacture, sales and distribution of The PelvicToner are governed by and will be construed in accordance with the laws of the England and any disputes will be considered under the exclusive jurisdiction and courts of England.